FAQs

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Naturtint is not only free from ammonia and resorcinol free but is also enriched with natural and organic plant and seed oils and extracts, to gently care for your hair and scalp so with the correct use, Naturtint is very gentle on the hair. Many customers who have been colouring their hair for some time comment on the improvement of their hair condition after trying Naturtint for the first time.
Certainly not, Reflex from Naturtint is a very gentle hair colour that under normal conditions simply sits on the outside of the hair as a ‘coating’ that then gently washes away. Lots of our customers who have perhaps over processed their hair in the past, find the Reflex to be a nice colour treatment.
Although it is hard to lighten very dark shades, it is possible to lighten most natural colours by up to 2 shades. For example, if your natural colour is 3N it would be possible to lighten to a 5N. Colour can’t lift colour however, so if your hair has been coloured previously you will have to gradually lighten the hair with each root application.
No. Because Reflex is a temporary colour and free from Hydrogen Peroxide, it cannot lighten the hair at all so you should choose a colour the same or darker than your current colour.
Once you have blended the Colourant and Developer and applied to your hair, it takes between 20 and 40 minutes to develop. Don’t forget to allow time for your 48 hours Skin Sensitivity Test however!
It simply takes 30-45 minutes for the colour to develop, once it has been applied to the hair. Again however, don’t forget to allow time for the Skin Sensitivity Test to be completed.
Yes! Naturtint Permanent Hair Colours offer complete grey coverage from the very first application. If your grey is particularly stubborn and resistant to colour, you may need to allow the colour to develop for the full 40 minutes in order to achieve complete grey coverage. For the best results when colouring grey hair choose a colour from the Natural (N) shades. Mahoganies (M) and Coppers (C) can be used on grey hair but may appear too bright if used on their own. To achieve a uniform and natural looking colour with an M or C shade, mix it with a similar numbered Natural shade before applying (i.e. If your desired shade is 7M, mix with 7N).
No. Reflex from Naturtint is a very gentle, semi-permanent colour free from PPD and Hydrogen Peroxide and so can only really cover the early signs of fine grey hair. Frequent use of Reflex can help enhance the grey coverage but full grey coverage is sadly not achievable. We do have a lot of customers who can only use Reflex, perhaps due to allergy or illness and over the years they have given us tips and hints on how they have maximised the grey coverage. Please email or call us if you think this information would be helpful.
To avoid over processing the hair, we recommend you colour your hair no more frequently than every 6-8 weeks with the Naturtint Permanent Hair Colours, which is usually when the root regrowth is visible and requires colouring. If you find your colour is fading during this time, make sure you are using hair care products for coloured hair (ideally the Naturtint Aftercare & Styling range!) and consider how you are applying the colour – are there any styling products on the hair that may be causing a barrier to the colour? Are you doing a full head colour with every application? If so, you are likely to be over processing the hair, leaving it weak and porous which will cause colour to quickly fade. You can call our helpline or send us an email for further advice.
No. Sadly neither the Naturtint Permanent Hair Colours or the Reflex Semi-Permanent Hair Colours should be used to colour any hair other than that on the scalp. The skin on our face much more sensitive than the scalp so the products must not be used to colour eyebrows, eyelashes, beards or moustaches, and must not be used on other parts of the body.
Yes, although we recommend you carry out a colour strand test to check your expected colour result before applying the full colour. If you have had your hair bleached or highlighted previously, be aware that though semi-permanent, Reflex could act more like a permanent colour on this very porous hair. Our helpline can then help if any uncertainties arise.
Yes, but you should wait 14 days before applying the colourant and ensure your hair has been shampooed at least once. Permed, relaxed or chemically straightened hair is more porous and may require a shorter development time. As bleach removes your natural pigment you may need to put back some warm tones during the colouring treatment. A colour strand test will help you identify the colour and development time required for your hair.
Yes, if you just want to colour your roots you may not need to use the whole box. Simply mix the required amount of colourant and developer (in equal measures in a glass or plastic bowl) and apply to the desired area. Only mix up as much as you need. DO NOT save any prepared mixture. Always ensure the lids are securely returned to the unmixed Colourant and Colour Developer Bottles and that they are stored safely, in a cool dry place, until your next application.
Yes, by mixing colours you can create an endless palette of shades! Many customers mix colours to create their own unique shade – please see the Colour Application page for advice on what works best.
The Reflex shades are not designed to be mixed as unlike the permanent colours, they contain just a tube of colourant and not a colourant and developer. Any customers wishing to try mixing shades should carry out a Colour Strand test first.
No, the Naturtint brand has been successfully sold across Europe since 1984 and the now wide range of high quality hair colour and care products are now available worldwide.
No, NATURTINT is against animal testing and does not contain any animal ingredients and so are suitable for Vegetarians and Vegans. Naturtint’s formulations are developed in line with the manufacturers strong ethical principles and the highest and strictest manufacturing standards, which respect the environment.
Many ladies continue to dye their hair during pregnancy and it is a very personal decision to make. Naturtint is free from a number of chemicals commonly found in hair colours, including ammonia, resorcinol and parabens, but do still have to include essential chemical ingredients like PPD and Hydrogen Peroxide. The Reflex Semi-Permanent Hair Colours are therefore a gentler option, but you should seek advice from your Doctor or Midwife.
We have had excellent feedback from customers who have used Reflex Semi-Permanent Hair Colours after their chemotherapy has finished. Significantly, Reflex is free from Hydrogen Peroxide and PPD as well as ammonia, resorcinol and parabens, however we do strongly recommend any such customers seek medical approval before use. Some months after chemotherapy treatment is completed, many customers move on to the Naturtint Permanent Hair Colours but we strongly recommend that the customer again seeks medical approval as to suitability.
Allergic reactions vary and a skin sensitivity test must be carried out at least 48 hours before application. Naturtint Permanent Hair Colours have been dermatologically tested but in rare cases, reactions can occur. If a consumer has ever experienced swelling, blistering and/or burning then it is likely that they are allergic to PPD’s and the product must not be applied. Consumers allergic to PPD may wish to consider the Reflex Semi-Permanent Hair Colours, provided a skin sensitivity test is carried out before use. A skin sensitivity test is an important precaution before the use of any hair dye but users should be aware that even if the skin sensitivity test showed no reaction, an allergic reaction may still be experienced when the hair is coloured. The skin sensitivity test is not a guarantee of avoiding future allergic reactions. Medical advice should be sought in the case of any doubts.
They are p-phenylenediamines found in ALL permanent and some semi-permanent hair colorants with the exclusion of certain hennas. They add colour to the hair but are severe skin irritants and in rare cases can provoke severe or extreme reactions. A PPD reaction would typically result in skin swelling, burning and blistering in the region where they are applied. Naturtint Permanent Hair Colours contain the lowest possible levels of PPD (though if you are sensitive to PPD, you must not use them) whilst the Reflex Semi-Permanent Hair Colours are free of PPD. People allergic to PPD or those simply looking to avoid it should also be mindful that PPD has a number of alternatives that carry the same warnings and risk of allergy, such as PTD, toluene-2, 5-diamino sulphate and 2-dihydroxyethylamino or derivatives of PPD such as PPD salts and sulphates like N-phenyl-p-phenylenediamine.
1. Remove any earrings. Cleanse a small area (1-2cm) of skin behind your ear and on your inner elbow and dry gently.
2. Put on the gloves provided and carefully unscrew the caps from the Colourant and Colour Developer bottles.
3. In a plastic bowl, using plastic utensils, mix a small amount (in equal measures) of the Colourant and Colour Developer until totally blended. Do not use metal or metal utensils. Reseal both bottles immediately to preserve the contents ready for full application 48 hours later.
4. Using a cotton bud, apply the mixture to the cleansed area behind your ear and on your inner elbow and allow it to dry.
5. Then apply 2 more layers, each time allowing the areas to dry in-between.
6. Leave the test mixture on the skin for at least 48 hours without washing, covering or touching the test area.
7. If you experience any signs of reaction, such as swelling, redness, blistering, rash or itching, in or around the test area, you are sensitive to one or more of the ingredients within the formula – rinse immediately and do not use this product on your hair.
Yes – allergic reactions to hair colours can occur at any time, whether the product has been used many times before or not. Try and get into the habit of planning your colouring ahead, so you don’t find yourself unable to colour your hair before a big event!
1. Use the same mixture you prepared for your skin sensitivity.
2. Cut a small lock of hair from the root and, wearing the gloves provided, completely cover with the mixture. You might find it helpful to secure the ends with some sticky tape first.
3. Rinse the hair clean after 20-30 minutes. In the case of stubborn grey or to achieve a more intense colour, leave the mixture for a further 5-10 minutes.
4. Gently dry the section of hair to reveal your colour result, remembering to make a note of your hairs specific development time.
5. If the colour result is too dark reduce the development time for your full colouring process, if the grey coverage is insufficient increase the development time to a maximum of 40 minutes, or if the colour result is too light we recommend you choose a darker shade.

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