FAQs

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Naturtint is not only free from ammonia and resorcinol free but is also enriched with natural and organic plant and seed oils and extracts, to gently care for your hair and scalp so with the correct use, Naturtint is very gentle on the hair. Many customers who have been colouring their hair for some time comment on the improvement of their hair condition after trying Naturtint for the first time.
Certainly not, Reflex from Naturtint is a very gentle hair colour that under normal conditions simply sits on the outside of the hair as a ‘coating’ that then gently washes away. Lots of our customers who have perhaps over processed their hair in the past, find the Reflex to be a nice colour treatment.
Although it is hard to lighten very dark shades, it is possible to lighten most natural colours by up to 2 shades. For example, if your natural colour is 3N it would be possible to lighten to a 5N. Colour can’t lift colour however, so if your hair has been coloured previously you will have to gradually lighten the hair with each root application.
No. Because Reflex is a temporary colour and free from Hydrogen Peroxide, it cannot lighten the hair at all so you should choose a colour the same or darker than your current colour.
Once you have blended the Colourant and Developer and applied to your hair, it takes between 20 and 40 minutes to develop. Don’t forget to allow time for your 48 hours Skin Sensitivity Test however!
The colour takes just 10 minutes to develop, or 20 minutes if your grey is stubborn! Don’t forget to allow time for your 48 hours Skin Sensitivity Test beforehand however – try to get into the habit of planning your colour in, so you can also plan in your Skin Sensitivity Test!
It simply takes 30-45 minutes for the colour to develop, once it has been applied to the hair. Again however, don’t forget to allow time for the Skin Sensitivity Test to be completed.
Yes! Naturtint Permanent and Root Retouch Creme Hair Colours offer complete grey coverage from the very first application. If your grey is particularly stubborn and resistant to colour, you may need to allow the colour to develop for the full 40 minutes (20 minutes for the Root Retouch Creme Hair Colours) in order to achieve complete grey coverage. For the best results when colouring grey hair choose a Naturtint Permanent colour from the Natural (N) shades. Mahoganies (M) and Coppers (C) can be used on grey hair but may appear too bright if used on their own. To achieve a uniform and natural looking colour with an M or C shade, mix it with a similar numbered Natural shade before applying (i.e. If your desired shade is 7C, mix with 7N).
No. Reflex from Naturtint is a very gentle, semi-permanent colour free from PPD and Hydrogen Peroxide and so can only really cover the early signs of fine grey hair. Frequent use of Reflex can help enhance the grey coverage but full grey coverage is sadly not achievable. We do have a lot of customers who can only use Reflex, perhaps due to allergy or illness and over the years they have given us tips and hints on how they have maximised the grey coverage. Please email or call us if you think this information would be helpful.

When selecting a colour from any of the Naturtint hair colour ranges, have a read of the advice on our ‘Finding Your Shade‘ page first, so you can determine which shades are and aren’t suitable for you to use.

 

With the Root Retouch Creme Hair Colours, we have four shades suitable for a number, but not all, Naturtint Permanent Hair Colours;

 

  • Root Retouch Dark Brown Shades – suitable for root application on hair that has been previously coloured with Naturtint 2N or 3N.
  • Root Retouch Light Brown Shades – suitable for root application on hair that has been previously coloured with Naturtint 4N, 4G, 5N, 5G or 5.7. Not suitable for copper, red or intense shades.
  • Root Retouch Dark Blonde Shades – suitable for root application on hair that has been previously coloured with Naturtint 6N, 6G, 6.7, 7N or 7G. Not suitable for copper, red or intense shades, or hair darker than a level 4.
  • Root Retouch Light Blonde Shades – suitable for root application on hair that has been previously coloured with Naturtint 8N, 8G, 9N or 10N. Not suitable for copper, red or intense shades, or hair darker than a level 6.

 

Avoid retouching the roots with a shade darker than your regular Naturtint Permanent Hair Colour, to achieve a natural blend with your existing colour.

To avoid over processing the hair, we recommend you colour your hair no more frequently than every 6-8 weeks with the Naturtint Permanent Hair Colours, which is usually when the root regrowth is visible and requires colouring. If you find your colour is fading during this time, make sure you are using hair care products for coloured hair (ideally the Naturtint Aftercare & Styling range!) and consider how you are applying the colour – are there any styling products on the hair that may be causing a barrier to the colour? Are you doing a full head colour with every application? If so, you are likely to be over processing the hair, leaving it weak and porous which will cause colour to quickly fade. You can call our helpline or send us an email for further advice.

We recommend using Naturtint Root Retouch Creme Hair Colours 15 days after your regular colour application, when the roots are visible but still short. The application should be focused on the hairline around the face, parting and temples.

Yes, but the Root Retouch Creme boxes contain just what you need to complete the root application, so you would need to purchase a second box. We would recommend using the regular Naturtint Permanent Hair Colour every 6-8 weeks to achieve an accurate shade.

By colouring all the hair, even that which has been previously coloured, you are likely to overprocess the hair making both the colour darker and the hair weaker. Over time this will become increasingly more noticeable and you may start to notice some hair breakage or split ends.

No. Sadly neither the Naturtint Permanent Hair Colours, Naturtint Root Retouch Cremes or the Reflex Semi-Permanent Hair Colours should be used to colour any hair other than that on the scalp. The skin on our face much more sensitive than the scalp so the products must not be used to colour eyebrows, eyelashes, beards or moustaches, and must not be used on other parts of the body.
Yes, although we recommend you carry out a colour strand test to check your expected colour result before applying the full colour. If you have had your hair bleached or highlighted previously, be aware that though semi-permanent, Reflex could act more like a permanent colour on this very porous hair. Our helpline can then help if any uncertainties arise.
Yes, although we recommend you carry out a colour strand test to check your expected colour result before applying the colour and follow the guidance on our ‘Finding Your Shade’ page to select the most suitable Root Retouch colour. It may be that unfortunately there isn’t a Root Retouch colour suitable, for example if you have been using a very bright copper shade.
Yes, but you should wait 14 days before applying the colourant and ensure your hair has been shampooed at least once. Permed, relaxed or chemically straightened hair is more porous and may require a shorter development time. As bleach removes your natural pigment you may need to put back some warm tones during the colouring treatment. A colour strand test will help you identify the colour and development time required for your hair.
Yes, we have lots of customers who are very happy with the results of Naturtint on their afro hair. As usual, we would recommend a colour strand test is carried out before use (in addition to the Skin Sensitivity test) but in the case of Afro hair, pay particular attention to the effect on the condition, texture and strength of the hair, particularly if the hair has been previously relaxed.
Bear in mind also that Naturtint Permanent Hair Colours can only lift by two shades maximum, so the number of hair colours suitable for use on Afro hair, may be limited.
Yes, if you just want to colour your roots you may not need to use the whole box. Simply mix the required amount of colourant and developer (in equal measures in a glass or plastic bowl) and apply to the desired area. Only mix up as much as you need. DO NOT save any prepared mixture. Always ensure the lids are securely returned to the unmixed Colourant and Colour Developer Bottles and that they are stored safely, in a cool dry place, until your next application.
Alternatively, check out our new Naturtint Root Retouch Cremes, available in 4 shades each suitable for a number of Naturtint Permanent Hair Colour shades, to blend away roots quickly and easily!
Yes, by mixing colours you can create an endless palette of shades! Many customers mix colours to create their own unique shade – please see the Colour Application page for advice on what works best.
The Reflex shades are not designed to be mixed as unlike the permanent colours, they contain just a tube of colourant and not a colourant and developer. Any customers wishing to try mixing shades should carry out a Colour Strand test first.
No, the Naturtint brand has been successfully sold across Europe since 1984 and the now wide range of high quality hair colour and care products are now available worldwide.
No, NATURTINT is against animal testing and does not contain any animal ingredients and so are suitable for Vegetarians and Vegans. Naturtint’s formulations are developed in line with the manufacturers strong ethical principles and the highest and strictest manufacturing standards, which respect the environment.
Many ladies continue to dye their hair during pregnancy and it is a very personal decision to make. Naturtint is free from a number of chemicals commonly found in hair colours, including ammonia, resorcinol and parabens, but do still have to include essential chemical ingredients like PPD or PTD and Hydrogen Peroxide. The Reflex Semi-Permanent Hair Colours being free from these ingredients are therefore a gentler option, but you should seek advice from your Doctor or Midwife.
We have had excellent feedback from customers who have used Reflex Semi-Permanent Hair Colours after their chemotherapy has finished. Significantly, Reflex is free from Hydrogen Peroxide and PPD as well as ammonia, resorcinol and parabens, however we do strongly recommend any such customers seek medical approval before use. Some months after chemotherapy treatment is completed, many customers move on to the Naturtint Permanent Hair Colours but we strongly recommend that the customer again seeks medical approval as to suitability.
Allergic reactions vary and a skin sensitivity test must be carried out at least 48 hours before application.
Naturtint Permanent Hair Colours and Root Retouch Creme Hair Colours have been dermatologically tested but in rare cases, reactions can occur. If a consumer has ever experienced swelling, blistering and/or burning after using a hair colour, then it is likely that they are allergic to PPD’s and the products must not be applied.
Consumers allergic to PPD may wish to consider the Reflex Semi-Permanent Hair Colours, provided a skin sensitivity test is carried out before use. We would also recommend that you seek advice from your Doctor or a Dermatologist concerning your individual sensitivity.
A skin sensitivity test is an important precaution before the use of any hair dye but users should be aware that even if the skin sensitivity test showed no reaction, an allergic reaction may still be experienced when the hair is coloured. The skin sensitivity test is not a guarantee of avoiding future allergic reactions. Medical advice should be sought in the case of any doubts.
They are phenylenediamines found in ALL permanent and some long-term semi-permanent hair colorants, with the exclusion of certain hennas. They are required to add long-lasting colour to the hair and cover grey, but can be severe skin irritants and in rare cases can provoke severe or extreme reactions. Such a reaction would typically result in skin swelling, burning and blistering in the region where they are applied.
Naturtint Permanent Hair Colours contain the lowest possible levels of PPD (paraphenylenediamine), well below the maximum set by EU law and the Root Retouch Creme Hair Colours contain levels of toluene-2,5 diamino sulphate (also known as PTD or para-toluenediamines) adjusted to the lowest amount required for each shade. If you have a known allergy to PPD or PTD, or have ever suffered an allergic reaction after using a hair colour however, you must not use them.
People allergic to PPD/PTD or those simply looking to avoid it, should also be mindful that there are a number of alternatives that carry the same warnings and risk of allergy in addition to PPD and PTD, such as 2-dihydroxyethylamino or derivatives of PPD such as PPD salts and sulphates, like N-phenyl-p-phenylenediamine.
The Naturtint Reflex Semi-Permanent Hair Colours are free from PPD and PTD.
HOW TO PERFORM A SKIN SENSITIVITY TEST Naturtint Permanent Hair Colours and Root Retouch Creme Hair Colours
1. Remove any earrings. Cleanse a small area (1-2cm) of skin behind your ear and on your inner elbow and dry gently.
2. Put on the gloves provided and carefully unscrew the caps from the Colourant and Colour Developer bottles.
3. In a plastic bowl, using plastic utensils, mix a small amount (in equal measures) of the Colourant and Colour Developer until totally blended. Do not use metal or metal utensils. Reseal both bottles immediately to preserve the contents ready for full application 48 hours later.
4. Using a cotton bud, apply the mixture to the cleansed area behind your ear and on your inner elbow and allow it to dry.
5. Then apply 2 more layers, each time allowing the areas to dry in-between.
6. Leave the test mixture on the skin for at least 48 hours without washing, covering or touching the test area.
7. If you experience any signs of reaction, such as swelling, redness, blistering, rash or itching, in or around the test area, you are sensitive to one or more of the ingredients within the formula – rinse immediately and do not use this product on your hair.

HOW TO PERFORM A SKIN SENSITIVITY TEST – Reflex Semi-Permanent Hair Colours

1. Remove any earrings. Cleanse a small area (1-2cm) of skin behind your ear and on your inner elbow and dry gently.
2. Put on the gloves provided and carefully unscrew the cap from the Colourant Tube and pierce the foil seal.
3. Using a cotton bud, apply a small amount of the product to the cleansed area behind your ear and on your inner elbow and allow it to dry.
4. Then apply 2 more layers, each time allowing the areas to dry in-between. NOTE: Replace the cap each time.
5. Leave the test product on the skin for at least 48 hours without washing, covering or touching the test area.
6. If you experience any sign of a reaction, such as swelling, redness, blistering, rash or itching, in or around the test area, you are sensitive to one or more of the ingredients within the formula – RINSE IMMEDIATELY AND DO NOT USE THIS PRODUCT ON YOUR HAIR.

Yes – allergic reactions to hair colours can occur at any time, whether the product has been used many times before or not. Try and get into the habit of planning your colouring ahead, so you don’t find yourself unable to colour your hair before a big event!

HOW TO PERFORM A COLOUR STRAND TEST – Naturtint Permanent Hair Colours and Naturtint Root Retouch Creme Hair Colours

1. Use the same mixture you prepared for your skin sensitivity test.
2. Cut a small section of your hair from the root (approximately 3cm wide) and, wearing the gloves provided, completely cover with the mixture.
TIP: secure the strands of hair at one end with some sticky tape.
3. a) If using a Naturtint Permanent Hair Colour, rinse the hair clean after 20-30 minutes. In the case of stubborn grey, or to achieve a more intense colour, leave the mixture for a further 5-10 minutes.
3. b) If using a Naturtint Root Retouch Creme Hair Colour, rinse the hair clean after 10 minutes. In the case of stubborn grey, or to achieve a more intense colour, leave the mixture for a further 5-10 minutes.
4. Gently dry the section of hair to reveal your colour result, remembering to take a note of your hairs specific development time.

 

 

HOW TO PERFORM A COLOUR STRAND TEST – Reflex Semi-Permanent Hair Colours

1. Use the same mixture you prepared for your skin sensitivity test.
2. Cut a small section of your hair from the root (approximately 3cm wide) and, wearing the gloves provided, completely cover with the mixture.
TIP: secure the strands of hair at one end with some sticky tape.
3. Rinse the hair clean after 30-45 minutes. If you are trying to cover grey hair, leave it for the maximum development time before rinsing, for the best chance of grey coverage.
4. Once rinsed, gently dry the section of hair to reveal your colour result.

You can call our helpline (0345 601 8129) from 9am to 5pm, Monday to Friday, to speak to one of our friendly team or you can send any questions or concerns you may have to help@naturtint.co.uk and we will get back to you as soon as possible.

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ALLERGY & SAFETY ADVICE

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